Last Updated: February 2026
Canadian Van Equipment is committed to delivering high-quality, professional van equipment across Canada. Please review the following Shipping & Returns policy before placing your order.
All products sold by Canadian Van Equipment are new and shipped in original manufacturer packaging unless otherwise stated.
While we strive to maintain accurate inventory levels, product availability is subject to change without notice.
Orders are processed Monday to Friday (excluding holidays).
Most in-stock items ship within 2–4 business days.
Orders placed after business hours will be processed the next business day.
We reserve the right to delay shipment for payment verification or inventory confirmation.
We ship Canada-wide using trusted carriers such as:
UPS
Purolator
Freight carriers (for oversized items)
Estimated delivery time:
3–10 business days, depending on location and product size.
Remote or rural areas may require additional transit time.
Shipping costs are calculated at checkout unless otherwise specified.
Large shelving systems and bulk orders may ship via freight carrier.
Customers must:
Inspect shipments at the time of delivery
Note any visible damage on the delivery receipt
Retain all packaging materials
Failure to report damage at delivery may affect eligibility for freight claims.
We currently ship within Canada.
For international shipping requests, please contact us prior to placing an order.
All customs duties, import taxes, brokerage fees, and related charges are the responsibility of the customer.
To expedite delivery, we reserve the right to divide orders into separate shipments based on product availability.
Customers will not incur additional shipping fees due to split shipments.
Most standard products may be returned within 30 days of delivery, provided that:
The item is unused and uninstalled/unassebled
The item is in original manufacturer packaging
The product is in resalable condition
A Return Authorization (RA) number has been issued
Returns requested after 30 days from delivery will not be accepted.
The following items are not eligible for return:
Custom or special-order products
Installed items
Modified, drilled, cut, or altered products, assembled
Clearance or final sale items
Freight-only special orders
All returns require prior approval.
To request a Return Authorization:
📧 info@canadianvan.ca
📞 519-722-9400
Unauthorized returns may be refused and returned at the sender’s expense.
RA numbers are valid for 30 days from the date of issuance.
Customers are responsible for return shipping costs unless the item was shipped incorrectly or confirmed defective.
Original outbound shipping charges are non-refundable.
For orders that qualified for free shipping, actual outbound shipping costs may be deducted from the refund.
Approved returns may be subject to a restocking fee of up to 20% of the original product price.
Special order or freight items may be subject to higher restocking fees.
If an incorrect or incomplete shipping address is provided:
The customer is responsible for additional shipping charges
Restocking fees may apply if shipment is refused or returned
Orders refused for reasons other than shipping damage may be subject to:
Original shipping charges
Return freight charges
Up to 25% restocking fee
If your order arrives damaged:
Inspect immediately upon delivery.
Note all visible damage on the delivery receipt.
Contact us within 48 hours of delivery.
Failure to report damage promptly may affect claim eligibility.
We will assist in coordinating replacement or resolution where applicable.
Professional installation is recommended for all shelving systems and commercial van equipment.
Canadian Van Equipment is not responsible for damages resulting from improper installation.
Minor cosmetic imperfections that do not affect structural integrity may occur during shipping and do not constitute a defect.
For shipping or return inquiries, please contact:
Canadian Van Equipment
519-722-9400
info@canadianvan.ca
We use cookies to enhance your browsing experience and analyze our traffic.
